The Learning Agreement Pilot Delivers a Take Away Success
As the recession continues to bite, employers may be looking to make savings in one form or another, with the training budget thought to be one of the first costs to be targeted. The Learning Agreement Pilot is urging employers to reconsider their decision and follow in the footsteps of many other companies from Lancashire, such as KFC in Accrington who are discovering the benefits of the Pilot and how it can help businesses get one step ahead in tough times.
Having helped over 3000 young people in Lancashire, including 18 year old Liam Bennett from Accrington, the pilot has proven to be a great success. Julie Briody, Restaurant Manager at KFC on Hyndburn Road commented: "I have already seen a difference in how Liam handles himself at work, he is punctual and presentable and is treating all customers respectfully."
Having taken a fast track customer service course, Liam has achieved a Level 2 qualification in Customer Service.
Julie continues: "The training enables employees to build on existing skills, progress their own professional development while broadening their knowledge within their workplace. This in turn increases levels of productivity which results in happier customers - something that no business can afford to turn its nose up at in the current economic conditions.
"It's a great way of giving something back to our team and encouraging them to build and develop their careers within KFC."
Liam's course, delivered by North Lancs Training Group, based in Accrington, covered all aspects of customer service from health and safety and hospitality, to reading body language and dealing with difficult or aggressive customers.
Liam commented: "The course has improved my confidence, especially when dealing with customer complaints. Previously if a customer had a problem I would call a manager, now I feel I can deal with the situation in a professional manner.
"I now understand that I am the face of the company and how I act impacts directly on our reputation. I feel the course has been beneficial to the company as our customers now experience a better level of service."
Michelle Fraser, Learning Agreement Pilot Personal Advisor concluded:
"Liam has done really well on the course which has provided him with a great qualification. It's also fantastic that his employer can already see the difference in his work, demonstrating how the right training benefits both parties."
